Adult Testimonials

Adult Testimonials

“I would recommend Xyla Health and Social Services (formerly ICS Assessment Services) to any council looking for an independent, objective view of value for money, across their social care responsibilities, in line with practice-based experience and our duties under the Care Act.”

Stuart Mitchelmore
Assistant Director Social Care
Central Bedfordshire Council

“Thanks to Xyla Health and Social Services (formerly ICS Assessment Services) we were able to increase
our agreed volume of work as they delivered objectives to agreed timescales. Because of the
successful contract, we have recently recently undertaken a further contract with Xyla Health and
Social Services, to conduct Care Act reviews.”

Liz Hill
Operations Manager
Warwickshire County Council

“From start to finish, all interactions with Xyla Health and Social Services (formerly ICS Assessment Services) were uncomplicated and productive. Xyla’s Head of Adults’ Services and Relationship Manager maintained consistent communication with us and were easily approachable, to answer any queries we had.”

Alex Chidgey
Service Manager
Newham Borough Council

“I would recommend Xyla Health and Social Services (formerly ICS Assessment Services) to any council with similar challenges in delivering BIAs. The solution offered was tailored to our specific circumstances and the extra capacity provided, meant that we were able to respond efficiently and thoroughly.”

Assistant Director, Adults’ Services
West Midlands Authority

“It was refreshing to have a DoLS Lead and Project Manager helping with how we future proof our service delivery and ensuring we respond appropriately to safeguarding alerts. I’m confident that we’ll now be able to meet our objectives and would recommend Xyla Health and Social Services (formerly ICS Assessment Services) to councils looking to tackle similar challenges.”

Head of Adult Safeguarding
West Yorkshire Authority

“The insight provided by Xyla Health and Social Services’ (formerly ICS Assessment Services) consultant has been invaluable to this process. I would highly recommend Xyla Health and Social Services for [cost review and case audit] assignments.”

Head of Commissioning
East Midlands Authority

“Xyla Health and Social Services (formerly ICS Assessment Services) provided valuable insight into our domiciliary care provision, whilst assessing a significant number of cases and supporting us to achieve timely care package reviews. We are now able to apply a strengths-based approach within our local authority.”

Adult Social Care Service Lead
Southampton City Council

“Xyla Health and Social Services’ (formerly ICS Assessment Services) Head of Adults’ Services and Relationship Manager kept in close contact throughout the project and were a pleasure to work with. I would thoroughly recommend them to undertake care review projects in any local authority wishing to explore these challenges.”

Adult Social Care Service Lead
Southampton City Council

“Their services provided excellent value for money. They submitted high-quality assessments on time and to budget. We would not hesitate to engage with Xyla Health and Social Services (formerly ICS Assessment Services) in the future and I would highly recommend them to any other council.”

Head of Adult Safeguarding
Birmingham City Council