Children’s Testimonials

Children’s Testimonials

“We commissioned Xyla Health and Social Services (formerly ICS Assessment Services) to work with us, to support in adding capacity, whilst we were reshaping services. They were efficient and effective in their work and the quality of their social work practice was acknowledged by Ofsted in a focused visit. I have no hesitation in recommending their service.”

Executive Director, Children’s Services
Middlesbrough Council

“I have no hesitation in recommending Xyla Health and Social Services (formerly ICS Assessment Services) to any local authority in need of building capacity within its workforce, without compromising the quality of work afforded to children and families under their care.”

Moya McKinney
Senior Manager
Lancashire County Council

“Throughout the project, the team were extremely proactive in managing performance and communication to maximise benefits for ourselves, our children and their families.”

Assistant Director, Children’s Services
Surrey County Council

“Cases were managed and completed efficiently and to a high standard. Feedback from our social workers has been extremely positive. Overall the project has been a success with the impact being felt across the social work teams.”

Assistant Director, Children’s Services
Surrey County Council

“It was refreshing to have a DoLS Lead and Project Manager helping with how we future proof our service delivery and ensuring we respond appropriately to safeguarding alerts. I’m confident that we’ll now be able to meet our objectives and would recommend Xyla Health and Social Services (formerly ICS Assessment Services) to councils looking to tackle similar challenges.”

Head of Adult Safeguarding
West Yorkshire Authority

“The insight provided by Xyla Health and Social Services’ (formerly ICS Assessment Services) consultant has been invaluable to this process. I would highly recommend Xyla Health and Social Services for [cost review and case audit] assignments.”

Head of Commissioning
East Midlands Authority

“I had the privilege of meeting [an ICS social worker] and working with her last week after a MARF referral. I felt the need to let you know that I found her approach to safeguarding children a real breath of fresh air. I can honestly say that she has almost undoubtedly changed, and possibly saved, the lives of two very vulnerable [people] in our school and their mum. She is a real asset to Social Care.”

Headteacher
West Midlands Authority

“Xyla Health and Social Services (formerly ICS Assessment Services) supported us whilst we looked to improve our own recruitment and retention strategy. Whilst we faced some challenges during the project, Xyla Health and Social Services was able to ensure that cases remained in their care and closed cases in a timely fashion. We have been able to transfer back successfully, post Xyla Health and Social Services’ exit and continue to manage our on-going caseloads since the project ended.”

Assistant Director of Children’s Services
Newcastle City Council

“Xyla Health and Social Services (formerly ICS Assessment Services) understood our situation quickly and were able to offer an effective solution that focused on our on-going ability to support children locally, not just managing short term demand. The dedicated First Response Service was established quickly and based within our offices, working directly with our MASH and Children’s Services.”

Assistant Director, Children’s Services and Safeguarding
Wirral Council

“I just wanted to say what a pleasure it has been to work with you all. You are all amazing Social Workers and have shown a real commitment to your families and your work. You naturally know what a Social Work team need to support them in getting their work done. Your commitment and support to our team has been 100%!”

Team Manager, ICS Newcastle Project Team
Newcastle City Council

“I have been impressed by the project team approach and I am happy to endorse it as a beneficial approach for Authorities who require quick and effective social work support.”

Gladys Rhodes White OBE, Independent Consultant
Southampton City Council

“I was very impressed by the visual tracking of performance around key areas such as caseloads, visits in timescales, assessments in timescale, children seen etc. This suggested a good grip on critical KPI’s.”

Gladys Rhodes White OBE, Independent Consultant
Southampton City Council

“The team was able to be placed at relatively short notice which was a key factor for Southampton.”

Gladys Rhodes White OBE, Independent Consultant
Southampton City Council